Monthly Archives: April 2009

Time to Improvise, Adapt, and Overcome

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Most people in the entrepreneurial world feel that startups succeed or fail based upon the quality of the team running the show and their ability to handle the challenges that come their way.  It’s not the idea, or the industry, or the marketing plan — it’s THE TEAM.

I subscribe to this philosophy and firmly believe that, for the vast majority of startups, it really does come down to execution.  My definition of execution relies upon the unofficial Marine motto: time to improvise, adapt, and overcome. 

All startups must adapt or fail

The reality is that very few startups ever do exactly what they set out to do.  You must be prepared to improvise, adapt, and overcome your obstacles or you won’t find acceptance in the marketplace.

So, to all the current and future entrepreneurs out there, remember this: you are only as good as your ability to handle the unknown

Improvise and do whatever it takes to get things done, adapt to the changing landscape and marketplace, and you will be in a position to overcome your fears and your competitors.

Fellow Entrepreneurs – Don’t Miss the Forest for the Trees

stepbackI was reminded last week how critical it is to step back and reassess difficult or challenging situations when a simple technology problem at home took far too long to resolve.  This is true for your personal relationships, family life, and, most certainly, any efforts to build and run a startup. 

What drove home this reminder was the fact that after switching to Comcast phone service at home, I could not get the new voicemail system to work right.  No matter what we did, it picked up after 2 rings, had a default message despite recording many new ones, and our test voice messages weren’t there.  Comcast worked on it, I worked on it, and ultimately, to make a long story short, they asked me to confirm whether or not our home answering machine was picking up before the Comcast voicemail.  The answer was no, it was not…but in truth, it was. 

Our home answering machine was turned off and clearly not picking up.  However, what both the installer and I had not noticed was that when he added the new phone service, he had connected a second phone in the basement that apparently had a digital answering machine and it was the culprit. 

Why share this story? Besides showing how even technology people can be flummoxed by relatively simple gadgets, it highlights how critical it is to step back and look at things from a thirty-thousand foot view.  I was so certain that the problem was on their end, I never bothered to reassess the situation and see if it could have been anything else. 

When someone is absolutely certain about something in their business (their model, their marketing, their product), that “certainty” becomes a blind spot that will most often lead to failure.  I’ve learned a lot over the past 15 years building and running companies and I would have to say that this is one of the most important things I and other entrepreneurs need to remember. 

It is okay to be passionate and steadfast in your beliefs, but you must remember to constantly step back and view the big picture; otherwise, all too often, you are likely to miss the forest for the trees.

LinkedIn is Greedy

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LinkedIn is greedy.  They work hard to get you to upgrade to a premium account and then make it nearly impossible for you to downgrade back to the free version.   

They intentionally hide the steps to downgrade, make those steps as manual as possible, and don’t remind you that you are paying for their premium services.  All together, this clearly shows a pattern of intentional behavior designed specifically to keep you paying for their service and to discourage you from downgrading to the free service when you realize the premium services are not worth the money.

A few highlights:

  • Upgrading to premium account is extremely simple and painless.  They clearly know how to design a sign-up process effectively. 
  • Once upgraded, there is no clear method to downgrade your account. 
  • There is absolutely nowhere within your account settings or emails you get from LinkedIn that provides details of how to cancel the premium service.
  • They charge you in advance and require you to pay for the full 30 days even if you want to cancel immediately. 
  • There are no emails sent out to remind you of your monthly premium subscription.

Let me take you through the sign-up and cancellation process.  You can then come to your own conclusions.

Sign-up is a cake (click to see a larger version):

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Here are the “terms” you agree to during the sign-up process.  This is the only place now or later that you are told how to cancel: 

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